At Stoking the Coals, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
When you make a purchase, we collect personal information such as your name, billing/shipping address, email address, and phone number. We also automatically collect your IP address and browser details when you browse our site. If you sign up for our newsletter or create an account, we may collect additional preferences.
- To process orders, fulfill shipments, and provide customer service.
- To send order confirmations, shipping updates, and (with your consent) marketing emails about new rubs, recipes, or events.
- To improve our website and personalize your experience.
- For fraud prevention and security.
By providing your information to complete a transaction, you consent to its collection and use for that purpose. You can withdraw consent for marketing at any time by clicking “unsubscribe” or contacting us.
We do not sell your personal information. We may share it with trusted service providers (e.g., Shopify for hosting, shipping carriers, payment processors) only as needed to operate our business. All payment data is handled securely via PCI-DSS compliant providers. We may disclose information if required by law.
We use essential cookies for cart functionality and analytics. You can manage preferences through your browser settings. Third-party services (e.g., advertising) may place cookies—see our cookie notice for details.
We use industry-standard encryption (SSL) and follow best practices to protect your data. No method is 100% secure, but we take reasonable precautions.
You may access, correct, or delete your personal information by contacting us. California residents have additional rights under CCPA (e.g., to know, delete, or opt-out of sharing).
We may update this policy and will post the new version here with the effective date.
Stoking the Coals
229 Madison Square Drive #109
Madisonville, KY 42431
Email: [email protected]