We want you to love your Stoking the Coals products. If you’re not satisfied, here’s how to make it right.
01
RETURNS & EXCHANGES
- You have 30 days from the date of delivery to initiate a return or exchange.
- Items must be in their original, unused, and resaleable condition with original packaging.
- Contact us at [email protected] with your order number and reason for return. We will provide return instructions and a prepaid shipping label for defective/damaged items (where applicable).
- Ship returns to: Stoking the Coals, 229 Madison Square Drive #109, Madisonville, KY 42431.
02
REFUNDS
- Approved returns will be refunded to your original payment method.
- Refunds are processed within 5–10 business days after we receive and inspect the item.
- No restocking fees will be charged on any returns.
- Shipping costs are non-refundable unless the item was defective or we made an error.
- Clearance, custom, or perishable items (if any) are final sale.
03
DAMAGED OR DEFECTIVE ITEMS
Contact us immediately upon receipt with photos. We will replace the item or issue a full refund, including shipping.
04
CANCELLATIONS
Orders can be cancelled before shipment with no fee. Contact us as soon as possible.
We reserve the right to refuse returns that do not meet these conditions. Questions? Reach out — we’re happy to help fire up your next cook!
05
CONTACT US
Stoking the Coals
229 Madison Square Drive #109
Madisonville, KY 42431
Email: [email protected]